Check overview

Frumzi Casino account verification and KYC

Licence rules mean your identity is confirmed, and the review usually clears within 7 hours of your upload.

Start my verification

MGA-licensed since 2010Operating under license MGA/B2C/940/2010, issued by the Malta Gaming Authority

Looking it up

The check in key facts

These six lines settle who checks you, how long it takes and who to ask.

Who checks

Frumzi Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/940/2010

Review time

7 hours

Deadline

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Smoothest route

Getting it right on the first upload

Four short steps separate a smooth first pass from a second upload request.

Check the list first

Open your account settings, find the verification tab and read the list of requested items before you send anything, so nothing is missed.

Corners in, glare out

Photograph your photo identification flat in daylight, with all four corners and the small text sharp, no glare and no fingers over the details.

Card or wallet, same name

Upload a statement or screenshot showing the card, wallet or bank account you paid with, and the name on it must match your ID exactly.

Before the email, no resends

Sit tight once the files are in, keep an eye on your inbox for a follow-up, and avoid resending duplicates while the review queue runs.

Four items

Clear copies beat beautiful photos

Useful the moment a request lands in your inbox and you are not sure what fits.

Photo identification

ConfirmsYour name, face and date of birth

Copy must showAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you actually live

Copy must showYour name, full address, recent date

Payment method confirmation

ConfirmsThe account you paid from

Copy must showYour name, card or account digits

Fewer delays

Moments that bring the identity review

After this, you will know exactly which moments bring the check and what each one asks for.

A limit matched to you

The moment you raise a deposit limit, the reviewer wants your photo identification and payment method confirmation, so the new limit fits your income.

Send your ID first

By the time your first withdrawal is queued, the license requires a full identity check, so nothing moves until photo identification and proof of address clear.

A wallet that stays yours

Each time you add a payment method, the reviewer checks that the card or wallet belongs to you, keeping someone else's money out of your account.

A payment out of the ordinary

The morning a payment is far larger than your usual pattern, the reviewer may ask where the money came from and for proof of the source.

Show where your funds began

Once a payment looks unlike your usual play, the Malta Gaming Authority licence MGA/B2C/940/2010 requires Frumzi Casino to establish where the money came from. That step is routine for every licensed operator and never a suggestion that you have done anything wrong.

Depending on your case, the reviewer may ask for any of the following.

Photo identification, front and back
Proof of address in your name
Payment method confirmation
A selfie holding your ID
Statements from the account you paid with

When the reply says no

Whole frame beats tidy crop. Trimmed edges hide the corners a reviewer needs, so a file that was resized or edited counts as unreadable and goes back. Send the original file, untouched. Keep all four corners in frame.

An out-of-date bill. Address papers age fast, so a copy issued long before the check no longer shows where you live now and comes back. Pull a fresh copy dated this month. Pick a bill or letter with your name.

Fix the profile first, then send. One letter out of place between the paper and your profile stalls the check, since the reviewer needs the same name everywhere. Match the spelling to your profile. Update the account before you resend.

Withdrawal on hold

Your payout is waiting on a check

Open these answers at the moment your withdrawal sits on hold or your upload is rejected.

Can I snap my documents on my phone for the check?+

Yes. Phone photos are fine as long as the whole document is in frame and every line of text stays sharp. Keep the file under the size limit shown in the upload box.

Must I be verified before I can cash out my winnings?+

Yes. Our Malta Gaming Authority licence requires the completed check at the latest before your first withdrawal. We may also request it earlier, at registration or when you make your first deposit.

Will I have to upload the same documents again later?+

Usually not. Once a document passes, it stays on your file for future withdrawals. A fresh copy is only requested if the old one expires or your details change.

Why does the casino want to know where my money comes from?+

It is a routine licence requirement aimed at money laundering, not a sign that anything is wrong. The reviewer simply needs a short explanation of where your deposits come from.

What do I do if my name is different on my ID now?+

Send the evidence of the change, such as a marriage certificate or a deed poll, with the ID that matches your account. The reviewer updates the record and the check continues.

How long does a Frumzi Casino check take once I send everything?+

Allow up to 7 hours from the moment a complete set lands with us. Most arrive in far less, and you get an email the moment the review is finished.