Three ways to us

Reaching Frumzi Casino when you need a hand

Reach live chat, e-mail or the Australian phone line any hour, every day, and a person answers within minutes.

Get help now Trusted by 604,000+ players since 2010

Paid today

627,285 A$

7,442 Players online now

MGA-licensed since 2010Operating under license MGA/B2C/940/2010, issued by the Malta Gaming Authority

11-minute average payoutA$21M paid weekly with an average withdrawal time of 11 minutes, up to A$26,000 per transaction

Bank-grade encryption256-bit SSL encryption across all transactions, audited by Gaming Laboratories International

A real person fast

Reaching a human at Frumzi Casino

This block settles which channel answers your question fastest and when someone is there.

Start the chat

Best for quick questions you want settled in the moment; a person picks up live chat in about 2 minutes around the clock.

Open chat

E-mail support

Best for anything with detail or attachments; write to [email protected] and expect a reply in about 12 hours, day or night.

Write us

Before it stings, call now

Best for urgent money or account worries; call +61 2 4059 8037 in the AEST time zone and a voice answers in about 5 minutes.

Call us

Local help

Support built for Australia

Use this block when you want to know who is behind the site and how to reach help from home.

How to reach us

Phone line+61 2 4059 8037

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises us

RegulatorMalta Gaming Authority, MGA/B2C/940/2010

Help with gambling

Problem gambling helpGambling Help Online, Gamblers Anonymous Australia, Lifeline Australia

Less back-and-forth when your details are at hand

Have these five details within reach so the first reply can carry an answer.

Registered email address for the account
Reference number of any related transaction
Screenshots of the error or screen
Date and approximate time of the issue
Copy of your verification documents if asked

Frumzi Casino routing

You have reached a specific worry

This block removes the worry that your message lands in the wrong inbox and waits longer.

Account help

General support questions[email protected]

Document verification (KYC)[email protected]

Money matters

Deposits and withdrawals[email protected]

Other requests

Complaints and disputes[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Six operator facts

The company and licence behind your account

These details settle who holds your money and which authority oversees the casino.

Company

Legal nameFrumzi Casino Ltd.

Company numberC-71165 (Malta)

Registered addressTower Road, Msida

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/940/2010

Written contact

Support e-mail[email protected]

Frumzi Casino complaints

When a reply leaves your question open

Use this path when a support answer has not settled your issue in a useful way.

Details and attachments to complaints

Send the full story to [email protected], including dates, reference numbers and any screenshots that show what went wrong.

Quote your reference every time

A reference number arrives once the complaint is logged; keep it, because every later message and call is tracked against that single number.

A second look at the case

Ask for a senior review when the first answer misses the point; a team lead then rechecks the case and replies in writing with a decision.

Outside the casino, at the regulator

If the casino's final response still leaves you short, take the matter to the Malta Gaming Authority and quote licence number MGA/B2C/940/2010.

Frumzi Casino opening hours

Around the clock, with replies measured in minutes

Reading this leaves you able to pick a channel by the wait it brings.

Live chat

Chat hours24/7 support available

Chat first reply2 minutes

Time zone of hoursAEST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+61 2 4059 8037

Phone waiting time5 minutes

You need help now

Settle your support question here

Read these when a support reply has left you unsure what comes next.

trustWhat if the support answer does not fix my problem?+

If a reply leaves you unsatisfied, ask the same agent to escalate it. Written complaints sent to [email protected] are reviewed by a senior team. Should that still fall short, you may take the matter to the Malta Gaming Authority, our regulator.

trustWhat happens when I request a copy of my data?+

When you ask for a copy or deletion of your data, send the request to [email protected]. The privacy team confirms receipt and responds within the time the law allows. Some records are kept where our licence and audit rules require it.

trustHow long will my verification take to finish?+

Verification normally completes within seven hours after your documents arrive. If anything is unclear, the team may ask for a clearer copy, which restarts the clock. Finishing it before a withdrawal keeps payouts moving without delay.

trustWhat happens when my account is closed for good?+

When you close your account, contact support and confirm the request in writing. The team disables login and settles any balance under the usual payment rules. A closed account can only be reopened after a fresh identity check.

trustWhat if I forget my login and need help?+

If you cannot log in, support only needs your full name, registered email address and date of birth to locate the account. Nobody here ever asks for your password. A reset link can restore your own access instead.

trustCan I speak to support in another language?+

Can I talk to support in my own language? Yes. Our team answers in English, German, Finnish and Norwegian, around the clock. Conversation in any of these stays with the same support desks every day.

Frumzi Casino points you to outside help

Frumzi Casino is not the right place to turn when gambling becomes a problem. Independent organisations across Australia offer free, confidential help, and their staff are trained for exactly this conversation.

Gambling Help Online. Free online and telephone counselling for anyone in Australia worried about their own gambling or someone else's.

Gamblers Anonymous Australia. Peer-led meetings where people share their experience of compulsive gambling and support each other's recovery.

Lifeline Australia. A crisis line for anyone in distress, including those whose money worries have become overwhelming.

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