Player controls

Your responsible gambling settings at Frumzi Casino

Play only from 18+; deposit limits, loss limits, session time reminders, self-exclusion options and reality checks are in every Frumzi Casino account.

Set a deposit limit

MGA-licensed since 2010Operating under license MGA/B2C/940/2010, issued by the Malta Gaming Authority

Checking the basics

Where to turn when it feels heavy

Useful when you want the key safeguards and contacts without reading the full page.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/940/2010

National registerBetStop

National Gambling Helpline1800 858 858

Questions on limits[email protected]

Setting your limits

You want this to stay a pastime

One worry sits under most questions: whether a limit can be switched on without fuss.

Before the first deposit

Cap how much can enter your account, and switch it on while you are calm, before a session rather than in the middle of one.

What is my ceiling?

Set the most you are willing to see go in a session, so a rough run stops at your number instead of at your mood.

Notice the hours

Ask for a quiet nudge at set points while you play, so a long stretch does not pass unnoticed.

Is it time to step away?

Close the door on your own account for a while when play has stopped feeling like a pastime, and choose the length that fits.

How long have I played?

Show a running total of what you have spent and how long you have played, which helps when you lose track of both.

Four short steps

A ceiling that holds from now on

This block takes you from wanting a ceiling to seeing it saved in your account.

Signing in to change things

Open your profile from the menu, then look for the settings area where personal details and preferences are listed.

One section for every cap

Find the limits or responsible gambling section; if it is not obvious, use live chat and an agent will point you to it.

Choosing between the three

Pick deposit, loss or session time, depending on what you want to hold back, and read what each one covers before you continue.

Save it and refresh

Save the change and refresh the page, then check that the new figure appears where your limit is displayed.

Notice when play turns to worry

Caught early, a rough patch stays a rough patch. Notice the signs below while they are still small, then set a limit or take a pause before the next session rather than after a loss.

Read these slowly and see whether any of them sound like your week.

Chasing a loss into the next day
Hiding your play from people at home
Budgeting for groceries after a deposit
Thinking about the next session at work
Borrowing money to keep playing
Feeling flat when you are not playing
Promising yourself it stops tomorrow

Under eighteen means no play, and family gets backing

Identity first, money later. Registering means proving you are 18 or older, so photo identification is requested before any money leaves an account. No exception is made at withdrawal, however small the sum.

A quiet filter for shared devices. Install blocking software on the shared laptop or phone so gambling pages cannot load for anyone in the house. A household blocker protects a curious teenager without needing a talk every evening.

When someone you love plays too much. Start the conversation about money and mood, not about shame, and let the person speak first. The National Gambling Helpline on 1800 858 858 advises relatives and friends as well as players, around the clock.

Three free services

Who can you call tonight?

Many people fear being judged or charged; here nothing you say costs money or follows you home.

National Gambling Helpline

The National Gambling Helpline answers free, confidential calls, chat and email every hour of every day for players and their families, with self-help tools and local referrals. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country, where people who gamble and their relatives can talk openly with others in the same position. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline offers free financial counselling for gambling debt on weekdays, helping players and their families plan repayments and deal with lenders at no charge. ndh.org.au

You need a breather, not a goodbye

A short time-out. A time-out is the lightest tool in your account: a short break measured in hours or days, started inside your account. Your balance stays put and you can play again once it ends.

Close the door properly. Self-exclusion closes your account access for a long stretch, and it stays closed: we cannot undo it early, even if you ask. Switch it on inside your account on a calm day, not straight after a loss.

A national bar, not a pause. BetStop is Australia's national self-exclusion register, run by the Australian Government through ACMA. Signing up online takes about five minutes, lasts at least three months and up to a lifetime, and cannot be shortened early; you can nominate a support person. betstop.gov.au

Reading before you call

Limits, pauses and outside help

Useful when a decision is close and you want the terms straight before you click.

Can you lift my self-exclusion before the chosen period runs out?+

No. A self-exclusion runs for the whole period you picked when you set it, and we will not cut it short on request. Choosing a shorter period from the start is the honest way to keep the arrangement workable for you.

Does an exclusion here stop me playing at other casinos too?+

Not by itself. Exclusion in your Frumzi Casino account covers this account only, while BetStop is the register run by the Australian Government through ACMA that licensed online and phone wagering providers must honour. Registering there is the step that carries across providers.

What can I do if my partner keeps gambling and won't stop?+

Call the National Gambling Helpline on 1800 858 858, which takes calls from relatives as well as players, any hour of any day. Counsellors there can talk through your options, and Gamblers Anonymous Australia runs peer meetings for the person who gambles if they want them.

Why do I have to prove my age before I can play?+

Because play here is for adults of 18 and over, and photo identification is part of the check we run before money moves. Confirming age protects younger people in the household and keeps your account compliant with the terms you agreed to.

Where do I change a deposit or loss limit I set last week?+

Open the same section of your account where you first set it, and the current figure will be there for you to adjust. Keep the change grounded in what you can spend across a month rather than in how the last session went.